Shipping and Returns
Please fill out the form below to request a return.
AT Overland Shipping Policies and Return Procedures
At AT Overland, we prioritize delivering your products safely and promptly while ensuring a straightforward return process if needed.
Shipping Methods
- Ground Shipping: We use UPS, FedEx, and USPS for domestic and international deliveries. High-value shipments may require a signature upon delivery. Orders placed by 10:00 a.m. Arizona time typically ship the same day; later orders ship the next business day (excluding some holidays).
- Truck Freight: Larger items, such as rooftop tents or roof racks, ship via truck freight to a terminal, business, or residence. For residential deliveries of items over 100 lbs., a liftgate may be required (approx. $125 fee). Ensure help is available for unloading if opting out of a liftgate.
All shipments are insured against loss or damage. If an issue arises, follow the steps outlined below.
Damage Reporting
For All Shipments
- Inspect the package and note any visible damage on the delivery paperwork.
- Photograph the packaging and contents if damage is visible.
- Document any missing items.
- Contact AT Overland immediately to report the damage.
For Severe Damage
- Refuse delivery and notify AT Overland promptly.
For Concealed Damage
- Report the issue within 14 days of delivery.
Return Merchandise Authorization (RMA) Process
To initiate a return, complete the RMA request form below. Approval is required before returning any item, and an RMA# will be issued.
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All Returns:
- Include the RMA# on all paperwork and clearly label the package.
- A copy of the accepted RMA request will be emailed to you. Please include this form inside the box.
- Unauthorized returns will not be accepted, and shipping fees will not be reimbursed.
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Non-Warranty Returns:
- Must be requested within 90 days of delivery.
- Items must be returned in new condition, with original packaging and materials.
- A 10% restocking fee and 4% credit card processing fee may apply.
- A return shipping label will not be provided and shipping fees will not be reimbursed.
- Special order items are non-returnable unless defective or damaged during shipping.
- Refunds will deduct costs for missing or damaged components, cleaning, or repairs.
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Returns Due to Shipping Damage:
- Report damage within 14 days of delivery.
- A request for photos of the product damage, shipping label, and packaging for claims will be sent shortly after submitting the RMA request along with a pre-paid shipping label.
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Returns Due to Incorrect Items Shipped:
- Report damage within 14 days of delivery.
- A request for photos of the incorrect product, shipping label, and packaging for claims will be sent shortly after submitting the RMA request along with a pre-paid shipping label.
- Returns for ordering the wrong item will incur return shipping costs plus a 10% restocking fee and 4% credit card processing fee.
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Returns Due to Warranty:
- Report damage within warranty range.
- A request for photos of the product for claims will be sent shortly after submitting the RMA request along with a pre-paid shipping label when applicable.
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Third-Party Warranty Claims:
- AT Overland Equipment does not process warranty claims for third-party products. For any warranty-related issues with items manufactured by third-party brands, customers must contact the manufacturer directly. We recommend reviewing the manufacturer’s warranty policies for specific guidance and support.
Important Notes on Returns
- Items not covered by warranty that are installed, used, or beyond the 90-day return window are not eligible for refunds.
- Returns must be shipped back within 14 days of receiving the return label.
- Returns for ordering the wrong item will incur return shipping costs plus a 10% restocking fee and 3% credit card processing fee.
Pricing & Adjustments
Prices are subject to change. You will be notified of any price adjustments impacting your order.
For further assistance, contact AT Overland directly at 877-661-8097 or info@atoverland.com.
